We all made attempts to reason with the customer...to no avail.
Light Bulb Moments
Ever have one of those moments with Agile when you realized the effect it would have on you, your team, or your organization? Now’s your chance to share this experience with others so that they might learn from your story or even envision themselves in the story you tell.
I realized that the team was not taking ownership of the work. I was. I had to let go.
My aha moment came in the first minutes of the class with the count-your-steps exercise.
Agile won respect and recognition that the 'old' way of dumping crap on IT and then blaming them for customer problems was over.
My initial reactions were: first, be more assertive - “YOU MUST DO THIS!”. When that didn’t work: “I am a failure, perhaps I am not cut out for this”.